Palladian portfolio company Healthcare at Home announces high levels of patient satisfaction in its Annual Survey

With an unprecedented response to its annual patient survey, Healthcare at Home reports satisfaction ratings increasing across its services. This year the company received 8,375 responses – an 18 per cent response rate, which is almost double the rate received in 2018.

The survey ran from 16 March to 10 April. Despite many patients feeling anxious about Covid-19 during this time, at least 95 per cent of patients were extremely satisfied or satisfied with Healthcare at Home’s customer service, delivery service and clinical services. 93 per cent of patients also said they would be extremely likely or likely to recommend Healthcare at Home to others if they needed similar care or treatment.

When combined into a ‘net promoter’ score (an international measure for how many more people would pass on a positive view of a company versus  a negative view), Healthcare at Home’s score is in the same league as Amazon and other hugely trusted brands of the world.

While the results of this year’s survey are extremely positive, Healthcare at Home is now focusing on stepping up its service levels, moving even more patients from being ‘satisfied’ to being ‘extremely satisfied’. The significant investment underway in digital services will support the company in providing even greater levels of support to its patients, helping them to have their best day, every day.